Patient satisfaction after any medical or surgical procedure is an important outcome
of hospital care. This study aims to look into whether Botox and filler treatments
can improve quality of life. So far, these treatments have been praised for being
safer and quicker alternatives to surgery, but they have not been commended as to
how well they can improve a patient's confidence and psychological well being. Patients
who had received facial injections of Botox and hyaluronic acid fillers were retrospectively
interviewed regarding their treatment satisfaction. Patients also reported on their
cosmetic outcomes to include any psychological impact. Fifty cases were assessed over
five years with the major subjective outcome measure being patient satisfaction. Patient
satisfaction was assessed using a ten-point questionnaire. Post-operative complications
were also assessed such as unexpected facial weakness, swelling or bruising. Generally,
patient satisfaction levels were high (96.6%) with the main area of dissatisfaction
being whether patients felt they looked younger as a result of the treatment and insufficient
post-operative advice. However, this was only reported in two cases (4%) and correlated
with some unexpected swelling and bruising in the area which resolved within 48 hours. The factors associated with dissatisfaction are very much preventable. Improvements
would involve pre and postoperative clinical photography and also using a hospital
based assessment of psychological well being. A number of interviewees were concerned
about the cosmetic setback just as much as the functional one.
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© 2016 Published by Elsevier Inc.