External telephone calls to the Northampton Maxillofacial department are often from
Kettering General Hospital, GPs, GDPs, or patients. There was no system as to where
or how to record details taken from external telephone calls. Therefore, not all calls
were being noted. A proforma sheet was created to provide staff with a place to document
call details. Compliance of record keeping was recorded. The aim of this clinical
audit quality improvement project is to improve and measure the compliance of record
keeping of external telephone calls to the Maxillofacial department.
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