External telephone calls to the Northampton Maxillofacial department are often from Kettering General Hospital, GPs, GDPs, or patients. There was no system as to where or how to record details taken from external telephone calls. Therefore, not all calls were being noted. A proforma sheet was created to provide staff with a place to document call details. Compliance of record keeping was recorded. The aim of this clinical audit quality improvement project is to improve and measure the compliance of record keeping of external telephone calls to the Maxillofacial department.
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